These Terms & Conditions (“Agreement”) govern the subscription cleaning services (“Plans”) provided by Utah Pro Clean (“Company,” “we,” “us,” or “our”) to the customer (“Client,” “you,” or “your”). By enrolling in a subscription plan, you agree to the following:

1. Service Plans

• Plans are available on a Monthly basis.

• Each subscription includes the agreed number of 1 visit per month.

• Services included: vacuuming & mopping floors, bathroom cleaning & sanitizing, kitchen counters & stovetop cleaning, exterior of appliances, trash removal.

2. First Cleaning (Deep Clean Requirement)

• All new plans begin with a mandatory Deep Clean charged separately at a discounted rate.

• This ensures your home is brought up to Utah Pro Clean’s cleaning standards for ongoing maintenance.

3. Pricing & Payments

• Pricing is based on home size (number of bedrooms/bathrooms).

• Payments are due monthly in advance and billed on the same day each month.

• Accepted payment methods: debit/credit card, ACH, or other approved methods.

• Late payments may result in suspension or cancellation of services.

4. Cancellations & Rescheduling

• Subscription plans are month-to-month with no long-term contract.

• Cancellations must be made at least 7 days before the next billing cycle to avoid charges.

• Clients may reschedule a cleaning with at least 48 hours’ notice.

• Cancellations of service must be made within 48 hours notice.

5. Access to Property

• Client must provide safe and reasonable access to the property on scheduled service days (keys, lockbox, or client present).

• If our team cannot access the property, a lockout fee of $75 may apply.

6. Safety & Limitations

• Our staff will not move heavy furniture, lift items over 25 lbs, or clean hazardous areas.

• We do not clean mold, biohazards, pest infestations, or perform services requiring specialized equipment unless agreed in writing.

• Valuables should be put away; the Company is not responsible for misplaced personal items.

7. Loyalty Rewards

• After 6 months on any plan: Client receives 1 free carpet cleaning service.

• After 12 months on any plan: Client receives 1 free power wash service (driveway, patio, or exterior surface, up to $250 value).

• Rewards must be claimed within 60 days of eligibility.

• Rewards are non-transferable and have no cash value.

8. Add-On Services

• Additional services (deep clean, carpet cleaning, window washing, power washing, etc.) may be booked at a discounted member rate.

9. Liability & Insurance

• Utah Pro Clean is licensed and insured.

• We are not liable for pre-existing damage, wear and tear, or items improperly installed.

• Any claims of damage must be reported within 24 hours of service completion.

10. Termination of Services

• We reserve the right to terminate services if:

  • Unsafe or unsanitary conditions exist,

  • Client engages in inappropriate behavior,

  • Repeated late payments or cancellations occur.

11. Changes to Terms

• Utah Pro Clean may update these Terms & Conditions at any time. Clients will be notified of material changes.

✅ By subscribing to a Utah Pro Clean plan, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.